PRIVACY POLICY

 

We want you to be 100% satisfied with your CALIBER purchase. If for any reason you are dissatisfied, we will assist you with a prompt refund or exchange.

CALIBER accepts returns of unused items within 14 days from the date of shipment with the exception of clearance items – clearance merchandise is final sale. We are happy to accept non-clearance merchandise in its original packaging, unworn and with all tags attached. For hygienic reasons, please try on all bottoms over your own undergarments.

Refunds will be credited to the original credit card that was used to make the purchase. We are only able to accept merchandise purchased from the CALIBER website.

To receive free worldwide shipping, your order must exceed $75CAD (or $150CAD depending on your shipping country. CLICK HERE for more info.) However, partial (or full) returns on these orders that fall below the $75CAD (or $150CAD) threshold will incur the initial outbound shipping cost and will be deducted from your refund amount.

Return/Exchange packages must be shipped prepaid through a traceable method such as UPS, FedEx or Insured Parcel Post (ie. Canada Post / USPS) and those shipping costs are the responsibility of the customer.

Please send returns or exchanges to address below and be sure to email us at [email protected] with your tracking number:

CALIBER INC.
Re: Returns Department
178 – 260 Adelaide St. E
Toronto, ON.
M5A 1N1

CALIBER reserves the right to refuse the return/exchange or any merchandise that does not meet the above requirements.

For any additional questions about returns/exchanges please email us at [email protected]

Free Shipping

The shipping destinations below are eligible for free shipping when you spend CA$75 or more *

🇨🇦Canada
🇺🇸USA
🇦🇺Australia

🇦🇹Austria
🇧🇪Belgium

🇧🇷Brazil
🇩🇰Denmark
🇫🇮Finland
🇨🇵France
🇩🇪Germany

🇬🇧Great Britain
🇭🇰Hong Kong
🇨🇮Ireland
🇮🇱Israel
🇮🇹Italy

🇯🇵Japan
🇳🇱Netherlands
🇳🇿New Zealand
🇷🇺Russia
🇸🇬Singapore

🇰🇷South Korea
🇪🇦Spain
🇸🇪Sweden
🇨🇭Switzerland
🇹🇭Thailand

All other countries are eligible for free shipping when you spend CA$150 or more *
* Shipments bound for international destinations may be subject to duties and taxes.

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WE’RE OPEN!

The health and safety of our community is extremely important to us. That’s why we’ve
taken every precaution possible to prevent
the spread of COVID-19 while maintaining
an almost normal level of service during this difficult time.

PLEASE NOTE: SHIPPING TIMES MAY BE LONGER THAN NORMAL. THANK YOU FOR YOUR CONTINUED
PATIENCES AND
 BUSINESS.

Michael Moniz
Founder / Creative Director

CALIBER USES COOKIES TO PROVIDE YOU WITH THE BEST USER EXPERIENCE POSSIBLE. BY NAVIGATING OUR SITE, YOU ACCEPT OUR USE OF COOKIES.​